Otázky a odpovědi

The company TOREX BOHEMIA, sro IČ: 25027727 , as the seller, assures the buyer that the supplied fabric offered at is manufactured using technology developed by the Technical University in Liberec. Meltblown OFIL is a 100% non-woven fabric made of polypropylene and was tested according to the submitted documentation at the institutions mentioned below with results according to the following protocols.

Test report No. 143 2020 at the Research Institute of Occupational Safety - ZL

Test report of an accredited laboratory File no. 472113135-01 at ITC Zlín

Non-woven fabric is designed as a disposable filter for textile drapes and achieves efficiency parameters of class FFP1. However, the inhalation resistance is 46.6% lower than the maximum allowable resistance (Pa) for class FFP1. The product was tested in accordance with the ČSN EN149 + A1 standard. The material is electrostatically charged and detects viruses with a minimum guaranteed efficiency of 81%.

The product can be stored in a dry and clean place at temperatures from 0 ° to 50 ° C. Do not store the product in direct sunlight!

At the request of the inspection bodies, the seller shall submit documentation of the tests performed. The full certificates are available for inspection by the inspection bodies at the company's registered office.

The material can be welded at temperatures of 60 ° to 75 ° C. Nevertheless, after boiling, we recommend throwing out the filter and inserting a new filter into the drape. It's for security reasons. It may be dangerous to remove the filter from the contaminated drape before boiling. Repeated washing of damaged filter fibers will reduce filter efficiency.

The material is not directly made of nanofibers. What we sell is called MELTBLOWN. This material was also developed at TUL Liberec and has passed independent tests by accredited testing laboratories. Thus, a level of protection of FFP1 was achieved. The material captures at least 81% of virus-sized particles.

The filter is designed for single use. We recommend replacing it after 4 to 6 hours with regard to physical activity. In addition to viruses, the filter also catches bacteria and dust particles in the air and condenses moisture from the breath. Excessive filter moisture reduces efficiency. We recommend having more drapes per day and observing hygiene rules when changing. First boil the used drape, including the filter. Only replace the used filter with a new one after drying.

If you order goods from us, you will also receive a statement from the seller on request for the invoice. It describes the material sold and refers to the measurements performed in accredited testing laboratories. The buyer can prove himself with this document to the control authorities. Upon request, we will submit the material documentation to the inspection authorities. The protocols of accredited testing laboratories are also available on the website.

Unfortunately, we do not provide this service. If you are interested, you can order one of the smaller packages from us, which we will send to you by the carrier.

We do not distribute discount coupons and it is not possible to order them. However, you can receive it from us as compensation or as a gift. The discount coupon can be applied in the shopping cart section. Below the bill, you'll find the link I have a discount coupon and want to use it . The discount code must be entered in the appropriate field and confirmed with the "Apply coupon" button. The system then confirms the successful application of the code or informs about its rejection. This can happen if you have items in your cart that can't be redeemed for a coupon.

If the coupon was unsuccessful, the coupon is still valid. When entering coupons, it is necessary to follow lowercase and uppercase letters. If you have any further problems, please contact our customer service.

Do it if you can. Do not hesitate and buy from the competition. Filters from China in FFP2 and FFP3 quality cost around 17 CZK / pc and for a good price of 70 CZK / pc you can also buy a respirator with a certificate, which has a lifespan of 8 hours. An ordinary veil has a 10% capture and costs around CZK 30. You use it repeatedly. Thanks to our filter, you get protection of the order of 80% at the FFP1 level for a negligible price of around CZK 2 / piece. Financially strong clients can reach for better protection of FFP2 and FFP3. The idea is for everyone to have at least FFP1, because even this improvement will stop the spread of the virus. If everyone has an affordable veil at the FFP1 level, the virus will virtually stop spreading.

Yes, TUL Liberec has laboratory machines that produce material for nanofiber drapes. However, this laboratory production has its production capacity. It is unable to produce filters for 10 million of our citizens. The technology has simply been modified and production takes place outside TUL Liberec. So we don't sell nanofibers, it's a different type of nonwoven fabric. However, the material has a proven filtering ability and certificate. However, if you accept the idea that everyone in this republic will have a veil for a few crowns in FFP1 quality, then the virus will practically disappear. And it doesn't matter if it contains nanofibers or not. The virus will hardly spread and you do not need the quality of FFP3 that hospital staff need when they are in contact with the patient. We offer affordable material and we want everyone to have it!

We draw some information from this source. ( resources ). We believe that this is currently the only verifiable source with sufficient credibility. The truth can be verified at the mentioned institutions and persons in the Czech Republic.

Hello. This solution is also possible and I use it personally. It will be appreciated especially by those who cannot breathe 2 layers of cotton and a drape. Asthmatics and hard workers. For these cases, it is suitable that the outer side of the drape is not made of densely woven material and is rather thin. (almost mesh). This layer will only be used to hold the filter material.

You must order on our e-shop. If you can't do it yourself, ask one of your relatives and acquaintances. If you really don't know what to do, write us your phone number in the chat. We will call you and create an order for you over the phone. Use this option really only in extreme cases, it is intended primarily for pensioners who simply cannot use a computer. Thank you for acting honestly.

Filter material can only be ordered via the e-shop, as a classic online order. Just put in the cart, then go to the cart and then to the checkout. At the checkout, you choose the shipping and payment method. You will find out the price for transport. Send the order and pay if necessary. The filter must be thoroughly packed and stored in a dry environment between 0 ° and 50 ° C. Do not expose to sunlight. Then it lasts min. 12 months or more.

If you come across a broken payment gateway, let us know immediately. In cooperation with B-Payment, we will try to eliminate the problem. If the payment failed, you'll find a link in the confirmation email (at the bottom). After clicking, you'll be able to complete the payment later, or pay by bank transfer or cash on delivery.

Yes, goods can be shipped there as well. You will only have a problem filling in the postal code. Enter 99999 in the ZIP Code field and enter the complete address in the order note.

If you want to export goods outside the Czech Republic, go to the site www.anticovidfibers.com . This site is intended for export to the EU and countries outside the EU. It is paid here in Euros and we deduct VAT from registered VAT payers. We also ship outside the EU, but the goods must pass through customs.

Yes, we also send our filters to Slovakia. go to pages www.anticovidfibers.com , here you can place an order for EUR and the shop will calculate the best price for you. Of course, we sell VAT payers in Slovakia without VAT

Personal account is your personal customer account, which is accessible using your e-mail address and protected by a password of your choice.

With a personal account, you can place all your orders quickly and conveniently. You have the option of storing your data in your personal account (eg delivery and billing addresses, or some payment details). These data will then be added to your orders automatically. You will only check your details before sending the order. Of course, you can change your information at any time.

You can also use a personal account to track the status of your current orders and view your existing orders.

Your personal account is free and can be canceled at any time.

To take advantage of some of the many benefits of a personal account, simply sign up .

We look forward to seeing you!

If you can't remember your personal account password, please click the Forgot Password link on the personal login page. account. You will then be prompted to provide the email address you used to create your personal account. A password reset link will be sent to this email immediately, where you will enter your new password. If you can't find the password-recovery email you sent, make sure it's not hidden in spam.

After successfully changing your password, you will receive an email Your password has been successfully changed . This will invalidate your original password. Now you can log in with your new password and conveniently order again, manage your details and track the status of your orders.

If you have only ordered as a guest so far, you do not have a personal account. In this case, password recovery is not possible.

To change your information, simply log in to your personal account using your email and password. Here, you'll find the account information section on the left side of the page, where you can change your email address and login password at any time. If you want to cancel your account, write to info@torex.cz from the email account under which you are registered and we will delete your account.

After canceling your account, you will of course have the opportunity to create a new personal account at any time, where you will be registered as a new customer.

You can subscribe to the newsletter in your account, newsletter section. After you subscribe to the newsletter, you will receive an email asking you to confirm your subscription to the newsletter.

You can also unsubscribe from the newsletter in your account, newsletter section, or at the end of each newsletter you submit. Of course, you can re-subscribe to the newsletter at any time if you change your mind.

Don't miss another great offer and subscribe to your newsletter in your account !

Get the latest information on current offers before others. You will be the first to see our news. You will also not miss any discount events, competitions or recipes.

The discount coupon can be redeemed in the shopping cart section. Below the bill, you'll find the link I have a discount coupon and want to use it . The discount code must be entered in the appropriate field and confirmed with the "Apply coupon" button. The system then confirms the successful application of the code or informs about its rejection. This can happen if you have items in your cart that can't be redeemed for a coupon.

If the coupon was unsuccessful, the coupon is still valid. When entering coupons, it is necessary to follow lowercase and uppercase letters. If you have any further problems, please contact our customer service.

Of course. You have enough time to get acquainted with the nature, properties and functionality of the purchased goods. If you are not satisfied with the goods, you can withdraw from the purchase without giving a reason. The extended period for withdrawal is 3 0 days from receipt of the goods.

Learn more here .

You can contact us using the electronic form for withdrawal < / a>. Our helpful staff will contact you and agree on how to proceed in this case. For the goods, we will probably send our own carrier, who will load the shipment and take it to us. It is important that you include in the package the completed Form for withdrawal from the contract or at least a cover letter for which shipment you return the goods and to which account you want to return the money. We welcome you to tell us the reason for the return. It's not mandatory, but it helps us offer better products and services.

Please use our Complaint Form to make a complaint. Describe the product defect as accurately as possible, or take a photo to resolve the complaint as quickly as possible. Our customer service will then advise you on what further steps are required to resolve the complaint.

Please have your customer number or order number ready, which can be found in the order documents (e.g. in the Order Confirmation email ). If you do not have this information at hand, you will be asked to provide the email address you used to make the purchase.

You can claim consumer goods in accordance with legal obligations within 24 months of receipt or within the extended period specified for the product.

During a long journey that a shipment must take, it may be damaged. If the shipment shows significant signs of damage during acceptance, do not accept it. If you still take over the shipment and after unpacking it you find that the goods inside are also damaged, the company TOREX BOHEMIA, sro is responsible for any defects in the goods, and therefore contact our customer service. However, in order to expedite the claim process for damaged goods, you can contact the carrier directly and claim the damaged goods according to the conditions of the carrier listed below:

<ுPPL

• Within 3 business days of receiving the shipment, ideally by email on the PPL infoline info@ppl.cz or on the PPL website via complaint form .
• PPL will contact you to make a damage report and pick up the shipment
• PPL will notify us and we will contact you to arrange further action

Czech Post

If you have received damaged or defective goods, please contact our customer service within 3 days of delivery. Our helpful staff will advise you on how to proceed in this case.

You can contact us using contact form .

Please have your customer number or order number ready, which can be found in the order documents (e.g. in the Order Confirmation email ). If you do not have this information at hand, you will be asked to provide the email address you used to make the purchase.

At you can pay conveniently and securely with an online payment card, cash on delivery upon receipt of the goods or transfer to the account before by sending the goods.

When paying by card online , you will be automatically redirected to the secure pages of your Borgun payment partner in order to make the payment. Here you enter the name of the cardholder, in the same format as indicated on the payment card, card number, card validity and card verification number (CVC / CVV), which corresponds to the last three digits of the number series in the signature field on the back of the payment card. >

Our tip: Always wait for the posting transaction to complete. Do not close the window prematurely!

When paying by cash on delivery , you will pay for the goods only upon receipt. Payment is in cash. Most PPL couriers offer the option to pay by card. At the Czech Post, this method is still developing, count exclusively on payment in cash. Cash on delivery is charged between CZK 29 and 59 depending on the carrier .

When paying by bank transfer, we ship the goods upon receipt of payment. If payment is not received within 7 days of placing the order, the order will be canceled. You can find out the account number, the amount and the variable symbol from the confirmation we send by e-mail.

You will receive an invoice or sales receipt in the shipment along with the goods.

Yes, paying online at is completely secure. Once you complete your order, you will be automatically redirected to the Borgun payment partner's secure site to make a payment.

Of course, we support the 3D Secure security standard when paying online. This is the highest security, when the transmission of all data to the bank is encrypted. This means that you enter all the data to your bank, not to the merchant himself. Such payments are protected by a one-time 3D Secure code, which will be sent to your mobile phone in the form of an SMS. You must have 3D Secure enabled on your credit card.

A look at our web address will also help you easily check the security of your payment. It has https: // at the beginning and a lock icon in the status bar. This means that the site is secured using the TSL (Secure Sockets Layer) protocol and the transfer of credit card information takes place between the server and the browser (user) in encrypted form.

TOREX BOHEMIA, sro, as the operator of , does not store payment card numbers on its servers and no personal information for credit cards. Thus contributing to minimize the risk of theft of sensitive data.

1. Your card does not allow online payments - Contact your bank or go to online banking to request online payments.
2. Setting limits for online card payments - This is probably the most common reason for a declined payment. You need to check that the allowed amount is not lower than the one you want to pay. At the same time, it sometimes happens that the limit of the number of payments per day is set too low. It's also important that your overall payment limit isn't lower than the daily limit.
3. Error entering fields. - One of the most common reasons for card rejection is the incorrect completion of individual fields. In this case, just make the payment again and enter all the information in the correct format.
4. Card validity - The card's validity is indicated directly on the card. If the card is expired, it is no longer possible to pay with it.
5. Interrupting the payment process - The payment process can take up to several tens of seconds. It is important not to interrupt it. Wait for confirmation messages on the screen that the transaction has completed.

Shopping on is very easy and convenient. Select a specific product and click add to cart . If the product has multiple variations, click customize or the product image. You will get to the detail of the product card and enter all the necessary data and select variants. You can also read information about the product itself. Then just enter the quantity and press add to cart . A window with your shopping cart will then appear in the upper right corner.

Clicking Cart in the upper right corner will take you to a shopping cart to see a summary of your order. You can enter discount coupons and adjust the number of ordered pieces. To purchase the item, click Complete your purchase and pay. If you have a user account with us, sign in to a personal account first and go back to the cart.

If you're shopping without signing in, you'll be prompted to enter your email address, first name, and last name. If you want to register, click the I do not want to register box and the system will still require a password for your future access to the user profile in addition to the data you enter.

We respect your choice, you can always buy without registration. Even if you have a personal account with us.

You'll also be prompted to fill out shipping and billing information and choose a form of payment. In the order summary, you can check that you've entered all the information correctly.

If you want to share your shopping experience in our e-shop with Heuraka.cz users, you will be able to agree to send a satisfaction questionnaire.

To complete the entire ordering process, all you need to do is agree to the General Terms and Conditions and click Order order .